Privacy Policy

How Long Records Are Kept

Contact form records are retained only as long as necessary to handle your enquiry and any follow-up. Once the matter is resolved and no further action is expected, the data is deleted within a reasonable period. Server logs are kept for a limited time to analyse trends and detect issues. When those logs are no longer needed for security or performance purposes, they are automatically erased from our systems.

What We Collect and When

When you fill in a contact form on the site, you submit your name, email address, and the message you write. This information is provided by you voluntarily at the moment you send the form. Our web server automatically records your IP address, the type of browser you use, and the pages you view on the platform. This data is captured each time you visit any page on the site.

Who Data Is Shared With

We share data only with analytics providers and hosting companies that act strictly on our instructions. These third parties process data solely to help us run the site and improve its performance. We never sell your personal information to anyone. Data is not transferred for marketing or advertising purposes. Your privacy is protected in accordance with Malaysian personal data protection law.

How to Request a Copy or Deletion of Your Data

If you wish to receive a copy of the personal data we hold about you, or if you want it to be deleted, please send a request through the contact page on the site. We will respond without undue delay. We will verify your identity before processing any request. Once confirmed, we will provide the requested copy or delete the relevant data, subject to any legal obligations that require us to retain certain records.

Why Each Type of Data Is Held

Contact form submissions are stored so that we can reply to your enquiry, resolve any issues you raise, and improve our customer support. Without this data, we cannot respond to you personally. Server logs – IP address, browser, and page views – are kept to monitor site performance, analyse traffic patterns, and protect the lobby against misuse or attacks. This helps us maintain a stable experience for all users.

Cookies and What Happens If You Turn Them Off

The site places cookies on your device to remember your language preference (English or Bahasa), keep your session secure, and understand which areas of the platform are most used. These cookies do not store financial or login details. If you disable cookies in your browser, the site will still load, but you may need to re-select your language each time you visit. Some features, such as personalised game suggestions, will not work as intended.

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